ku92 Privacy Policy
This page provides a complete description of how your personal information is collected, used, and protected on the ku92 platform.
ku92 operates a safe and reliable online gaming platform for users in Bangladesh. We place the highest importance on protecting the personal information of our users. In this privacy policy we explain what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
1 Types of Information Collected
During registration and use of the ku92 platform, we collect various types of information. This information is used to improve the quality of our services and to provide you with a safe experience.
1.1 Identity Information
At the time of account registration, we collect your full name, date of birth, nationality, email address, and username. This information is essential for verifying your identity and securing your account. In accordance with ku92's privacy policy, this information is always stored in encrypted form.
1.2 Contact Information
We collect your email address and mobile number. This information is used for account verification, password recovery, and sending important security notifications. We never sell or disclose your contact information for third-party marketing purposes.
1.3 Financial Information
To process deposits and withdrawals, we collect payment-related information, such as account details for bKash, Nagad, Rocket, Upay, or bank transfers. We do not store full payment card numbers — only transaction confirmation records are kept.
1.4 Identity Verification Information (KYC)
To ensure safe and responsible gaming and to prevent fraud, we may collect government-issued identity documents (copies of national ID or passport) for identity verification. These documents are stored under strict security protocols.
1.5 Usage Information and Logs
We automatically collect certain technical information, which includes: your IP address, browser type, device information, operating system, the time and duration of visits to the platform, and gaming activity logs. This information is used to improve platform security and service quality.
2 Methods of Data Collection
ku92 collects user information through various methods. We ensure transparency in each method.
Direct Collection
When you fill out a registration form, update information in your account, contact support via live chat, or submit any verification documents — we collect information directly from you.
Automatic Collection
While you use the platform, technical information is automatically collected through cookies, log files, and similar technologies. This information is used for security analysis and service improvement.
Payment Processing
During deposits and withdrawals, transaction confirmation information from payment partners (bKash, Nagad, Rocket, Upay, banks) comes into our system. This information is used only to verify transactions.
Third-Party Verification
For identity verification and fraud prevention, we may use trusted third-party services. In such cases, only the minimum necessary information is shared, and the third party adheres to our privacy standards.
3 Purpose of Data Use
ku92 uses your personal information only for the purposes listed below. Your information will not be used for any other purpose without your consent.
3.1 Account Management and Verification
We use your registration information to create and manage your account, verify your identity, and prevent multiple accounts. This is essential for ensuring a fair and safe gaming environment.
3.2 Financial Transaction Processing
Your payment information is used to correctly process deposit and withdrawal requests. The minimum deposit amount at ku92 is ৳300 and the minimum withdrawal amount is ৳500. Transaction records are retained for a defined period for financial security purposes.
3.3 Customer Service and Support
Our 24/7 live chat support team in Bengali uses your account information to provide effective assistance. Support conversation logs may be retained for a limited period to improve service quality and resolve disputes.
3.4 Security and Fraud Prevention
We analyze behavioral and technical data to protect your account from unauthorized access, fraud, and money laundering. If suspicious activity is detected, we will notify you promptly.
3.5 Responsible Gaming
We monitor gaming activity patterns to identify problematic gaming behavior and provide assistance when needed. For more information on responsible gaming, please visit our Responsible Gaming page.
3.6 Relevant Communications
You may be notified by email about your account activity, bonus offers, and important platform updates. You can opt out of marketing communications at any time from your account settings.
4 Data Storage and Security
ku92 follows the highest industry security standards to protect your personal information.
4.1 Encryption and Security Technology
All data transmissions are protected by SSL (Secure Sockets Layer) encryption. Sensitive information stored on our servers is encrypted using strong encryption algorithms. We conduct regular security audits.
4.2 Access Control
Your personal information can only be accessed by staff members who need it for their work. All internal access is logged and reviewed regularly. Any attempt at unauthorized access is detected and addressed immediately.
4.3 Data Retention Period
We retain your information only for as long as it is necessary to provide our services or to meet legal obligations. Even after an account is closed, we may retain certain information for the period required for security, legal, and financial regulatory reasons.
4.4 Data Breach Response
If a security breach occurs and it affects your information, we will notify you as quickly as possible and take the necessary steps to address the situation. Our incident response team remains vigilant at all times.
5 Sharing Information with Third Parties
ku92 does not sell your personal information. However, in limited cases, the minimum necessary information may be shared with trusted partners in order to provide specific services.
5.1 Payment Processors
To process deposits and withdrawals, we share the necessary information with banking partners including bKash, Nagad, Rocket, and Upay. These service providers maintain their own strict security standards.
5.2 Game Software Providers
To operate games, we work with Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers. These providers process the minimum necessary information to ensure accurate game outcomes and maintain fair play.
5.3 Legal Obligations
We may be required to disclose necessary information in response to a court order or a lawful request from authorities under applicable law. In such cases, we provide only the minimum information needed to meet the legal requirement.
5.4 What Is Never Done with Third Parties
ku92 never sells your personal information to advertisers, marketing agencies, or data brokers. We do not use your information to promote third-party products or services.
6 Cookies and Tracking Technologies
The ku92 website uses cookies and similar tracking technologies. Detailed information about these technologies is provided below.
Essential Cookies
These cookies are necessary for the core functionality of the website, such as maintaining login sessions and security tokens. The platform cannot function properly without them and they cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preferences and login information. They make your browsing experience more convenient.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform. This information helps improve service quality. These cookies collect anonymous data.
Managing Cookies
You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.
7 User Rights
Under ku92's privacy policy, you have certain important rights over your own information.
7.1 Right to Access Information
You can find out at any time what information we hold about you and how it is being used. Contact our support team to obtain this information.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you can request a correction. Most basic information can be updated directly from your account settings.
7.3 Right to Object to Data Processing
You may object to marketing communications or non-essential data processing. Objecting to data processing that is essential for providing services may affect certain services.
7.4 Right to Data Portability
You may request to receive your personal information in a structured, commonly used format. Processing this request may take some time.
7.5 Right to Close Your Account
You may request to close your ku92 account at any time. After the account is closed, we may retain data required for legal and financial reasons, but data processing for active use will cease.
8 Protection of Minors
ku92 does not collect or process the information of any person under the age of 21. We have included age verification steps in the registration process. If any person registers by providing a false age, the account will be closed immediately upon discovery and the associated information will be deleted.
If you believe that a minor is using our platform, please notify our support team immediately.
9 Data Deletion Request
In certain circumstances you may request the deletion of your personal data.
9.1 Request Process
To submit a data deletion request, please email [email protected]. Include your registered email address and the reason for the request in the email. We will process the request as soon as possible after verifying your identity.
9.2 Limitations
Requests to delete data that is required for legal obligations, ongoing investigations, or dispute resolution may be declined. In such cases we will clearly inform you of the reason.
10 Policy Changes
ku92 may update this privacy policy from time to time. In the event of any significant changes, we will notify you at your registered email address. Continued use of the platform after the changes will be considered as your agreement to the new policy.
The "Last Updated" date shown at the top of this page always indicates the date of the current version of this policy. Previous versions may be available upon request through support.
11 Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us. Our dedicated support team is always ready to answer any questions you may have regarding data protection.
Privacy & Data Protection Team
- Privacy & Data Protection Email [email protected]
- Live Chat Support Get direct help in Bengali 24/7
- Response Time Processed on business days according to Bangladesh Standard Time (BST, UTC+6)
Related Policies
Read our other policy pages that relate to your privacy and protection.
ku92 provides users in Bangladesh with a reliable and secure online gaming experience through SSL encryption, fair play assurance, and secure data protection. For users aged 21 and above only.