ku92 Terms and Conditions — Complete Policy

These terms and conditions ("Terms") form a legally binding agreement between the ku92 platform ("ku92", "we", "us") and all its users ("you", "member", "player"). By using the ku92 website, participating in any game, or creating an account, you will be considered to have agreed to these terms.

ku92 operates an online gaming and sports betting platform for users in Bangladesh. Our platform offers various entertainment services including slots, cricket betting, Dragon Tiger, fishing games, and more.

These terms have been drafted in Bengali and will be interpreted in accordance with the laws in force in Bangladesh. In the event of any ambiguity, ku92's interpretation will be considered final.

1.1 Scope of Services

ku92's services include:

• Online casino games — slots, live dealer games, table games
• Sports betting — cricket (BPL, IPL, T20 World Cup), football, kabaddi
• Fishing games — All-Star Fishing and various other games
• Dragon Tiger and other live table games
• Bonus and promotion programs
• VIP loyalty program

1.2 Restricted Regions

Users from countries or regions where online gaming is prohibited by law will not be able to use ku92's services. It is the user's own responsibility to be aware of the local laws of their place of residence.

To become a member of ku92, you must register an account. At the time of registration, you must provide accurate, complete, and up-to-date information. Providing false information may result in account cancellation and forfeiture of deposited funds.

2.1 Registration Terms

• Each individual may create only one account. If the same person has multiple accounts, they will be closed and deposited funds may be forfeited.
• Registration requires providing your correct name, date of birth, address, mobile number, and payment details.
• It is the member's own responsibility to keep their account password confidential. The password should not be shared with anyone else.
• If any unusual activity is noticed on the account, the ku92 support team must be informed immediately.

2.2 Identity Verification (KYC)

ku92 may ask you to complete an identity verification (Know Your Customer — KYC) process at any time. This process may require submission of a national identity card, passport, or other necessary documents. Withdrawals may be suspended until KYC is completed.

2.3 Updating Account Information

If any account details change (such as phone number or payment method), please update them immediately through the ku92 support team. ku92 will not be responsible for any issues arising from outdated information.

The minimum age to register on ku92 is 21 (twenty-one) years. A declaration of age must be made at registration, and ku92 may request documents to verify age at any time.

3.1 Age Verification Method

Acceptable documents for age verification:

• National Identity Card (NID)
• Passport
• Birth registration certificate (certified by the government)
• Driving licence

If age verification fails, the account will be suspended and full verification must be completed before any deposited funds are returned. If found to be a minor, the account will be permanently closed.

3.2 Ineligible Persons

The following persons are not eligible to use ku92:

• Any person under the age of 21
• Persons who have previously been banned from ku92 for any reason
• Those who have voluntarily activated self-exclusion
• ku92 employees and their close relatives
• Residents of regions where online gaming is prohibited by law

All financial transactions on ku92 are conducted in a secure, fast, and transparent manner. Compliance with the following rules is mandatory for all members.

4.1 Deposits

• Minimum deposit: ৳300 (three hundred taka) for each method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposits must be made only from a payment account registered in your own name. Use of third-party accounts is strictly prohibited.
• Deposits are generally credited to the account instantly. If there is any issue, please contact 24/7 live chat.

4.2 Withdrawals

• Minimum withdrawal: ৳500 (five hundred taka).
• Processing time: Generally completed within 15 minutes to 2 hours.
• KYC verification must be completed before withdrawals can be made.
• Withdrawals can only be made using the same method used for the deposit. Special cases require approval from ku92 support.
• Withdrawals may be held if wagering requirements are incomplete.

4.3 Anti-Money Laundering

ku92 is committed to preventing money laundering and illegal financial activity. If a suspicious transaction is detected, the account will be placed under investigation and, if necessary, the relevant authorities will be notified. Proof of the source of funds deposited into the account may be requested.

ku92 regularly offers bonuses and promotional offers. By accepting these offers, the following terms will automatically apply.

5.1 Welcome Bonus

• 100% bonus on first deposit: Up to a maximum of ৳8,000.
• Wagering requirement: 25 times the bonus amount.
• The welcome bonus applies to the first deposit only.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after wagering is completed.
• The validity period for using a bonus is limited to a set time from the date the bonus is credited — the specific period is noted on the offer page.

5.2 VIP Loyalty Program

ku92's VIP program has 5 levels, with weekly cashback available at each level:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

Levels change through regular play. Moving to a higher level brings more benefits and special offers.

5.3 Bonus Abuse

All games on ku92 are conducted in a fair and transparent manner. Each game has its own rules, available on the game page. The general rules below apply to all games.

6.1 Fair Play Guarantee

• ku92 uses Random Number Generator (RNG) technology, which keeps game outcomes completely random and fair.
• If a technical error occurs in any game, that round will be considered void and the bet amount will be returned.
• If you have any doubt about the outcome of any game, please contact the ku92 support team.

6.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using software, bots, or automated systems
• Attempting to hack or gain unauthorised access to the game system
• Unfair collusion with other players
• Exploiting technical errors on the platform
• Playing using another person's account

6.3 Sports Betting Rules

The following rules apply to all sports betting including cricket, football, and kabaddi: bets must be placed before the match starts; where live betting is available, bets may also be placed during the match; if a match is cancelled or abandoned, the bet amount will be returned.

ku92 believes in responsible gaming. We want every member to enjoy gaming in a healthy and controlled way. Gambling should be a form of entertainment — not a way to solve financial problems.

7.1 Setting Limits

Members can set their own deposit, loss, and session limits. Contact the support team to set these limits. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.

7.2 Self-Exclusion

If a member feels that gaming is having a negative impact on their life, they can request self-exclusion for a set period or permanently. Once self-exclusion is active, it will not be possible to access the account or place bets. Submit your self-exclusion request to [email protected].

7.3 Support Resources

For help with gaming addiction or related issues, use ku92's 24/7 live chat support. For more information, please read our Responsible Gaming page.

ku92 reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions
• Registering with false information
• Fraudulent activity or bonus abuse
• Operating multiple accounts
• Attempting to deposit or withdraw through illegal means
• Failure to cooperate with KYC verification

8.1 Account Closure Process

To voluntarily close your account, write to [email protected]. The account will be closed after all pending withdrawals are completed. If closed by ku92, any remaining balance will be settled in accordance with the policy.

8.2 Inactive Accounts

A maintenance fee may apply to accounts that have been inactive for an extended period (generally 12 months). Contact the support team to reactivate an inactive account.

ku92 is committed to resolving all disputes quickly and fairly. If you have a complaint, please follow the process below.

9.1 Complaint Submission Process

1. First, report the issue through 24/7 live chat.
2. If the issue is not resolved via chat, write to [email protected] with full details.
3. Attach relevant screenshots or evidence along with your complaint.
4. ku92 generally responds to complaints within 3 business days.

9.2 Finality of Decisions

Decisions made by ku92's technical team after reviewing matters related to game results or technical errors will be considered final. No compensation will be provided for general user errors (such as incorrect bets).

ku92 places the highest importance on protecting users' personal information. We keep all data secure using SSL encryption technology.

10.1 Data Collection & Use

Information provided at registration (name, address, payment details) is used solely for service delivery, KYC verification, and fulfilling legal obligations. Personal information is not sold to third parties.

10.2 Cookies & Tracking

The ku92 website uses cookies to improve your experience. Cookies can be disabled in your browser settings, though this may affect some services.

For more information, please read our Privacy Policy.

ku92 is not liable for the following:

• Game interruptions caused by internet disconnection or technical issues
• Loss caused by problems with the user's own device or software
• Delays or issues caused by third-party payment providers
• Disclosure of the user's account information to another party
• Unexpected technical outages or force majeure situations

ku92 reserves the right to temporarily suspend services for maintenance or upgrades at any time to improve service quality. ku92 is not liable for any financial loss that occurs during such periods.

ku92 reserves the right to change, amend, or update these terms and conditions at any time. The updated date will be noted on this page after any changes.

12.1 Notice of Changes

Members will be notified of significant changes via their registered email or through live chat. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12.2 Applicable Law

These terms and conditions will be interpreted and applied in accordance with the laws of Bangladesh. The jurisdiction of the courts of Bangladesh will apply in the event of any legal dispute.

12.3 Contact

If you have any questions about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali